Help Centre

Browse by topic

• Return
  • How long does it take to receive a replacement?
  • How long do I have to return an order?
  • How do I return an order?
  • Which courier should I use to return my order?
  • How long does a refund take to process?
  • Do you offer free returns?

  See all 8 articles

• Order
  • Where is my order?
  • How long does my order take to deliver?
  • When do I get my invoice?
  • I haven't received my invoice
  • Can I get a copy of my invoice?
  • Can I cancel my order?

  See all 18 articles

• Delivery
  • Can I have a POD (Proof of Delivery)?
  • How much is standard delivery?
  • What courier do you use?
  • Can you hold an order for me? (to dispatch later)
  • Do you deliver on weekends?
  • How can I track my order?

  See all 15 articles

• Ireland
  • Do you deliver to Ireland?
  • Do I need to pay VAT?
  • I am based in Northern Ireland. Can I get my order delivered to Southern Ireland?
  • I am based in the Republic of Ireland. Can I get my order delivered to Northern Ireland?
  • Can you ask DPD not to charge me duties?
  • Why is DPD asking me for money?

  See all 8 articles

• Finance
  • What finance options do you offer?
  • Klarna is not working
  • Clearpay is not working
  • V12 is not working
  • Can a finance order be discusssed with a third party?
  • Can I pay with Clearpay, and if I go over the limit, can I pay the remainder by card?

  See all 7 articles

• Other
  • Zero Tolerance.
  • Do you price match?
  • Out of stock item on the website
  • Do you offer Blue Light Card holders discount?
  • Do you provide discount codes?
  • Do you sell gift cards/ e-vouchers?

  See all 18 articles

• Sales
  • How do I get a quote?
  • Do you offer discounts for bulk purchases?
  • Do you stock spare parts?
  • Do you offer technical advice?
  • Can you send me a copy of my statement ?
  • Can I pay via pro forma invoice?
• Technical
  • What is the difference between a 110V and a 240V tool?
  • Why is there no plug on my item?
  • Why is there no aerial in with my Makita Radio?
  • Why is there no mulching plug with my Makita lawnmower?
  • What's the difference between a First Fix and a Second Fix nail gun?
  • There is no spanner with my Dewalt angle grinder ?
• Warranty
  • What is the warranty on my order?
  • Is my Rotabroach product covered by warranty?
  • Are bags covered by warranty?
  • Why is there no warranty information included with my order?
  • Do I get a warranty with my order?
  • How do I register my Evolution Tool for warranty?

  See all 10 articles

• My Account
  • What if I forget my password?
  • How do I create an account?
  • How do I edit my contact details?
  • How do I choose what marketing I receive?
  • How do I login?