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Return

  • I've purchased Insurance but I am returning my order what do I do?
  • I need to return more than one box
  • My item is too large to take to a DPD drop off point, how do I return it?
  • Where can I find my return labels after submitting a return request?
  • I haven't received a full refund for my order which has been returned
  • Can I have an update on my return?
  • Why has my return been rejected?
  • Automated Return Centre
  • How long does it take to receive a replacement?
  • How long do I have to return an order?
  • How do I return an order?
  • Which courier should I use to return my order?
  • How long does a refund take to process?
  • Do you offer free returns?
  • Can I exchange my order?
  • How do I return a faulty item?
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