Toolden
Toolden Help Centre
Guides & Policies
Categories
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Returns & Refunds
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Orders
- Where is my replacement order?
- Why have I been charged shipping when my order is over £50?
- I've ordered the wrong item, what do I do?
- What does awaiting shipment mean?
- Can my order be delivered to a different address?
- Can I change my order once it's been submitted?
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Issues
- My order has arrived damaged
- Why is my order missing an item?
- What should I do if I've received the wrong item?
- What do I do if I've received a faulty item?
- What should I do if my item develops a fault?
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Delivery queries
- I've placed an order, when will I receive it?
- Do you deliver to Ireland?
- What if I'm not in to receive my delivery?
- How much does delivery cost?
- Which couriers do you use?
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General
- Send Statement/Copy Invoice
- Overdue Letters
- Commercial Invoices
- Does my item come with a warranty?
- Is your website secure?
- When are you open?
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Payment & Finance Options
- Do you offer any finance options?
- Do you provide a VAT invoice?
- What payment methods do you accept?
- Novuna Finance
- Clearpay Finance
- Klarna Finance
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Stock
- Do you stock spare parts?
- What if the item I want is out of stock?
- What if I can't find the item I'm looking for?
- How will I know when an out of stock item is back in stock?
- How do I know if an item is in stock?
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My Account
- What if I forget my password?
- How do I create an account?
- How do I edit my contact details?
- How do I choose what marketing I receive?
- How do I login?